Sunscape Cancun All-Inclusive Resort & Spa By Hyatt | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

“Perfectly situated just a short walk from the bus stop, making it super easy to explore both La Isla shopping center and the vibrant markets of Cancun.”view full review

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt is a family-friendly beachfront resort featuring a variety of recreational activities, a water park, and comprehensive amenities. This 4-star Cancun hotel enjoys views of the Caribbean Sea and offers a range of services to ensure a pleasant stay.

Rooms & Amenities

Rooms at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt include premium bedding, air conditioning, and daily-restocked minibars. Options range from standard rooms to family suites designed for larger groups, accommodating up to five guests.

Dining & Leisure Options

Dining options include seven restaurants serving international and local cuisines, such as authentic Mexican and rustic Italian dishes. Guests can enjoy drinks at various bars, including the beachside bar and the lobby bar featuring live music.

Leisure Activities

The resort features two swimming pools, including an activity pool and a family pool with waterslides. Guests can engage in activities like beach games, yoga, and nightly entertainment shows throughout their stay.

Services & Amenities

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt provides services such as a 24-hour reception, room service, a fully-equipped fitness center, and amenities like babysitting. The property also features on-site shops and offers assistance with airport transfers for an additional fee.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King Bed

2 persons

36 m²

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Junior Suite 2 Double Beds

2 persons

36 m²

2 Double beds

Shower

Balcony

room details

Standard 2 double beds

2 persons

36 m²

2 Double beds

Shower

Air conditioning

room details

Standard 1 King Bed

2 persons

36 m²

1 King-size bed

Shower

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.7 km

Isla Mujeres (ISJ) 27.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Kids Club

“The Kids Club was absolutely fantastic! My 7-year-old daughter had such an amazing time at Camp Ream, thanks to the wonderful staff members like Ana, Sofia, Diana, Melisa, and Sandia. They kept the kids engaged with fun activities, and I really appreciated how happy and entertained my daughter was throughout our stay.” view full review

Delicious Food Variety

“The variety of dining options was impressive! I loved the taco stands around the resort, especially the authentic flavors offered throughout the day. While it was sometimes challenging to get into the restaurants at peak times, the food was consistently delicious, and we enjoyed our meals in both the buffet and the à la carte restaurants.” view full review

Relaxing Spa Experience

“The spa facilities provided a great place to unwind. Although I didn't have a chance to experience all of the services, I enjoyed the hot tub and sauna, which were refreshing additions to my leisure time. It was a nice touch that the spa section was available without an extra charge, making it accessible to everyone.” view full review

Engaging Nightly Shows

“The nightly entertainment was truly engaging! The shows were family-oriented and well-produced, making our evenings enjoyable and full of fun. I particularly liked the lively atmosphere and effort put into creating nice experiences for guests of all ages.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Map view

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.5 km

Landmark

Cancun Convention Center

1.5 km

Night club

Coco Bongo

1.7 km

Landmark

Yamil Lu'um Archeological Site

1.3 km

Landmark

Scorpion's Temple ruins

1.3 km

Landmark

Avenida Kukulkan

2.3 km

Museum

Cancun Wax Museum

1.4 km

Beach

Chac Mool Beach

750 m

Aquarium

Interactive Aquarium

1.6 km

Night club

The City Nightclub

1.6 km

Night club

Palazzo

1.8 km

Beach

Playa Marlin

2.1 km

Museum

Museo Subacuatico de Arte

2.3 km

Beach

Playa Forum

1.7 km

Mall

Luxury Avenue

2.4 km

Shopping Area

Fashion Harbour

1.5 km

Landmark

Forum By The Sea

1.6 km

Night club

Daddy'O

1.6 km

Landmark

Museo Sensorial del Tequila

2.3 km

Beach

Mandala Beach Club

1.7 km

Night club

Mandala Nightclub

1.7 km

Park

arte Garden

1.5 km

Mall

La Madonna

1.5 km

Landmark

Playa Lagarto

1.6 km

Gallery

Galeria Balance Cancun

1.9 km

Landmark

Marlin Beach

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

420 m

Shopping Area

Flamingo Mall

500 m

Chetumal Km 36. 5

Water Park at The Grand

410 m

Blvd. Kukulcan

Parque Ventura Cancun

420 m

Restaurants

Pelicanos

240 m

Blvd.Kukulan Km.11.5 Z.H.

Bubba Gump

340 m

Carretera Cancun-Chetumal Km 22 Cancun Airport

La Concha

470 m

Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe

Big Fish Seafood Restaurant & Bar

340 m

Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este

El Oriental

460 m

Blvd. Kukulcan Km 10.5 Zona Hotelera

Hong Kong

420 m

Blvd Kukulkan Km 9

Come'n Eat

420 m

Blvd Kukulcan km 12.5

La Pizza

420 m

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 13384 reviews

#11 of 273 hotels in Cancun based on Tripadvisor

Sebastian

United Kingdom, March 2025

7.2/10

We had a lovely family vacation at a resort that offered great activities and a friendly atmosphere. The staff worked hard to keep everything clean and well-organized. However, we did experience some noise from nearby restaurants and not every meal was great. Overall, it was a nice stay, but some improvements would enhance our experience.

Rooms

7.0

Initially, we were given a room with a distracting view of the restaurant's back, but after requesting a change, we settled into a more comfortable room. Nonetheless, the pleasantness was slightly marred by noise and some maintenance issues like water pooling on the patio.

Service

8.0

The service was quite good, with helpful staff who tried their best to accommodate us, although it took a bit of time to process our room change request.

Location

7.0

The resort had a great location, though it's a bit noisy due to the proximity to entertainment areas. The setup was still convenient for family activities.

Dining

6.0

While we enjoyed some meals, particularly at the specialty restaurants, the buffet was often just okay, and there were long waits for the more popular dining options.

Facilities

8.0

The facilities were clean and included enjoyable activities like beach parties, but communication about events could be improved, as I missed some due to a lack of information.

Jessica

United Kingdom, November 2024

9.4/10

I had an amazing experience at this resort, especially with its friendly and engaging staff. The location is stunning, right on the beach with incredible views. The food was surprisingly excellent for an all-inclusive, though it would be nice to see a bit more variety. The amenities, including activities like water aerobics, added a lot to our stay. Overall, it was exceptional value, but the beach could use a bit more shade during peak hours.

Rooms

9.0

The junior suite was spacious and clean, with an ocean view that was just breathtaking. I appreciated the mini fridge stocked daily.

Service

10.0

Service throughout the resort was exceptional. Staff like Luigi and 'Sexy Jonathan' truly went above and beyond to make our stay enjoyable.

Location

10.0

The resort's location is absolutely perfect, right on the beach. Every evening was a delight sitting on our balcony, enjoying the sea breeze.

Dining

9.0

Dining exceeded my expectations, particularly at Restaurante Viaggio where we had some of the best meals, including a fantastic fillet.

Facilities

9.0

Facilities were great, with a variety of activities throughout the day and well-maintained pools that were perfect for relaxing.

Joe

United Kingdom, November 2024

6.4/10

We recently returned from our family vacation in Mexico, and while there were beautiful moments, the resort had some issues. Our first room was unfortunate, located directly above a buffet which led to unpleasant smells. After a long wait, we managed to switch to a better room, though it still had some quirks. The food was decent, but dining experiences varied greatly. Overall, it was a memorable trip, but I'd likely choose a different resort if we return.

Rooms

6.0

The overall room was spacious and well-maintained, but our first room was poorly located and filled with restaurant odors. The air conditioning units were effective yet quite loud when starting up.

Service

7.0

The front desk was slow to respond to our room change request, but the staff at the resort, especially in the restaurants, were friendly and accommodating.

Location

8.0

The location of the resort was nice, but we had some unfortunate experiences, including a trip outside that ended with my husband losing his bracelet.

Dining

5.0

While the food was decent, the dining experience was hit-or-miss, especially at the crowded Italian restaurant which had long wait times.

Facilities

6.0

The resort had amenities that were enjoyable, but there were some maintenance issues, such as water pooling on our patio during rain.

Jason

United Kingdom, November 2024

9.4/10

I had a fantastic experience at this resort! It was safe, clean, and beautiful, making it perfect for my first solo trip as a female. The staff were incredibly accommodating and friendly, and the amenities were just what I needed. My only downside was the need for more shade on the beach, as I had to wake up early to secure a palapa for some relief from the sun.

Rooms

9.0

The room was spacious and exceeded my expectations with a comfortable layout, including a bed, couch, and nice balcony.

Service

10.0

The customer service was top-notch! Everyone from the front desk to the bell boys were incredibly helpful and attentive.

Location

10.0

Nestled right in the hotel zone with easy access to the beach, this location was unbeatable for all the activities.

Dining

9.0

The dining options were impressive with a variety of cuisines and themed nights; every meal was enjoyable!

Facilities

9.0

The resort had two pools, a fitness center, and activities on the beach, making for a great time without any need to leave the property.

Charlotte

United Kingdom, October 2024

9.0/10

This resort offers a lovely atmosphere and great amenities for an all-inclusive experience. The cleanliness and scenic views are impressive, along with fantastic dining options. However, some aspects of the wedding planning process could improve, and the reception food did not reach the same standard as the a la carte restaurants. Overall, it's a wonderful place to relax, especially for families and couples seeking a beautiful getaway.

Rooms

9.0

The rooms were clean, comfortable, and had beautiful views. We stayed on the VIP floor, which I highly recommend for its extra perks and access to a charming VIP lounge.

Service

10.0

The service was excellent; the staff was polite, attentive, and truly cared about our experience, making us feel special throughout our stay.

Location

10.0

The resort is in a fantastic location, right by the beach, allowing for stunning ocean views and easy access to various activities.

Dining

7.0

Dining was spectacular, especially with the variety of freshly prepared items in a la carte restaurants. However, I found the reception food a bit lacking compared to their other offerings.

Facilities

9.0

The facilities were well-maintained, including beautiful pool areas and a fantastic coffee shop that I loved visiting daily.